Focus

We deliver secure and reliable services to the sectors whose business and administration functions depend on secure and reliable services.  We are Co-located and work in partnership with the other members of the Kimcell group of companies, including a dedicated public sector ICT consultancy practice and an Application Development practice. Our business focus is on the Public, Utilities and Not-for-Profit sectors, and the Application Developer community that develops online solutions for them.

 

At Datacenta we work with a customer to agree a Schedule of Services, in which not only are Service Levels and associated metrics defined, but also the nature, frequency and contents of Service Reviews.  These Service Reviews are specifically orientated towards the individual Customer’s business requirements and business cycles. The Reviews cover past performance, current and future business needs, and will propose any resultant changes to the scope of the Schedule of Services and its associated Service Levels. Our proactive approach to deliver the very best solution to meet the Customer's needs ensures that we work as a partnership to help each other succeed.

At Datacenta Hosting we focus on three categories of service:  Design, Build, Finance and Operate; Managed Services including centrally hosted services; and Managed Infrastructure.  Within these Services, there are a portfolio of service components, the applicability of each of which is discussed with the Customer.  Each component carries Standard Service Levels with it (often a range for each component, such as regular, enhanced, and premium level), and hence the result is a Service Level tailored to the individual Customer’s requirements, but comprised of standard elements.  Customer may then wish to tighten or to relax certain elements. The resultant agreement, whether standard or modified, is captured in a service-specific Schedule of Services.

Our focus on designing and operating hosting and infrastructure services to meet the focused needs of our Customers makes a winning combination.