Datacenta is passionate about providing support and, for this reason, we choose not to use call centres or tiered help desk functions. We are based in the UK, and all our support staff are based on the same site as our primary data centre. A Datacenta Engineer understands your needs, and continues to work with you to resolve any issues that may arise.
Datacenta Engineers are professionals with years of experience. They don’t follow on-screen scripts. A Datacenta Engineer will work with you to understand your needs and continue to work with you to resolve any issues that may arise. Datacenta does not abandon its customers to the vagaries of complicated control panels. Our servers are maintained and configured by professionals; if your server needs configuration, our engineers will change your server settings or update your domain, we'll do the work ourselves.
Customers are supported by a multi-disciplinary team utilising staff from across our company. Customers are appointed a dedicated Service Engineer to manage the operations efficiently and smoothly. The multi-disciplinary team includes staff specifically chosen to meet the needs of the individual Customer on a project-by-project basis.
When customers choose Datacenta, they are putting an important part of their business in our hands - whether registering a domain name, co-locating a server in our secure facility, setting up an online backup and restore regime or arranging a dedicated internet connection.
We take our responsibility seriously, which is why we host and manage everything ourselves. This expertise means that we are perfectly placed to advise on the best solution for your needs - now and in the future. As a professional services provider in pursuit of excellence in everything we do, we provide a customer contact address (separate from that used for Service Requests etc.) that can be used for raising any issues or concerns. We can be reached for these purposes on firstname.lastname@example.org.